The customer is a European fountain pen manufacturer headquartered in Heidelberg, Germany. The brand's pens are known for their superior craftsmanship, unique design and high-quality writing experience. The brand is committed to integrating innovation, functionality and aesthetics into the design of every pen, and has become the preferred brand for many cultural and creative enthusiasts around the world.
Independent storage area
Higher-end pens are stored in smart warehouses and are safer
Problems encountered by customers before entering the warehouse
1. The management of self-built warehouses is not very standardized, and the dependence on old employees is very high. Frequently, the delivery time cannot be kept up due to the resignation of employees.
2. The warehouse operating cost is relatively high, the storage area is maintained at about 2,000 square meters, the number of personnel is more than 30, and the logistics cost is also relatively high.
3. Sales channels involve e-commerce and offline business, B2B and B2C share inventory, and inventory control is difficult.
4. The delivery operation is complex and there are many personalized needs
5. The unit price of the product is high and the safety requirements are very high.
6. After-sales treatment is relatively cumbersome and requires pen tip replacement, maintenance, etc.
7. The warehouse environment is average, and the outer boxes for storing goods are prone to dust.
Warehouse delivery site
Baoshi Fulfillment provides customized warehouse distribution solutions according to customer needs.
1. Establish an independent project team to be responsible for the overall integrated operation of the project's warehousing and distribution, and formulate a cargo entry and exit process that meets the characteristics of the product.
2. Improve delivery efficiency and accuracy through intelligent systems, internal training, formulation of standard SOPs, performance management and other multiple means, and control personnel to about 10 people
3. As a high-tech enterprise, Baoshi has a number of independently developed systems. After the systems of both parties are connected, the entire incoming and outgoing process of goods will be systematically managed. Customers can also conveniently view information such as inventory, orders, distribution, returns, and daily bills through the system in real time.
4. According to customer needs, provide a series of value-added services such as assembly, shrink-wrapping, ink absorber replacement, quality inspection, engraving, engraving security codes, and printing warranty cards.
5. Plan an independent storage area + smart warehouse + warehousing insurance, monitor the entire area coverage, and strictly register entry and exit to ensure the safety of goods.
6. Arrange special personnel to handle after-sales matters including pen nib replacement, maintenance, secondary processing and other after-sales matters, and the responsibility lies with the person
7. Baoshi's floors are all epoxy floor paint, and a cleaning lady is responsible for cleaning + 7S management every day to ensure that the warehouse floor where goods are stored is clean and tidy
8. Baoshi has a number of express delivery ports, with low delivery costs, which effectively helps customers reduce delivery costs.
Carry out writing test before shipment
Pen lettering
Barcodes are posted at product entrances to facilitate systematic management.
Baoshi Fulfillment Operation Effect
1. Timely delivery rate 100%
2. Delivery accuracy 99.99%
3. Inventory accuracy 100%
4. Warehouse costs and in-warehouse operating costs decreased by 30% year-on-year.
